The clock for your allotted service time begins when our staff arrives at your home. We value your service time because it’s our opportunity to care for your home and improve your well-being in ways large and small. So if you are not present at your service’s scheduled start time and our crew is unable to access your home, the clock will continue to run. Our staff will attempt to contact you and remain nearby for the duration of your service time. You will not be eligible for a refund for any service time lost in this way.

Sometimes your home may have gotten messier than usual or you have a special gathering coming up and you may want additional service time beyond your standard alloted amount. We would like to say yes everytime, but we often have commitments to other customers so if this is the case, please let us know as early as possible. Requests for additional time will be granted whenever possible, but are subject to our availability. Additional time is billed in 15-minute increments based on the hourly rate associated with your subscription. Please note that entering the next 15-minute increment means you will be billed for that full 15 minutes.

Our subscription cleans are a service you can count on. To make that happen, when you book a subscription you will choose an available day of the week and a time of day. We aim to have all of your cleaning services will be scheduled on that day and time for the duration of your subscription. Please be aware that there may be an instance in which we are already fully booked on your standard service time. In such a case, we will notify you to reschedule the affected service.

Naturally things happen in life that my cause you to reschedule a single clean or your standard service time. Individual services may be rescheduled as our availability allows, however doing so within 3 business days of the scheduled date will incur a $25 fee which needs to be paid prior to the service. Additionally, excessive rescheduling may result in additional fees.

Changing the standard day for a subscription cleaning service is also subject to availability and a $75 fee. This helps us remain flexible to your needs while keeping our schedule efficient and covering the additional administrative tasks.

Our staff works hard to provide excellent service and keep your home clean. That’s why we believe they should be compensated well for their efforts. As a subscription customer, your bills will be paid prior to your services, however we want our Unpaid Bills policy to be clear in the event that you request additional service time or are subject to an additional fee. Please be aware that invoices that are 45 days past due will incur a 5% late fee. At 75 days past due, the late fee increases to 10% of the invoice amount. At 100 days past due, an additional collections fee of 25% will be added to the unpaid invoice and will be transferred to a collections agency as stated above.

As a cleaning company, we know that we may enter homes that are messy. We don’t mind that! In fact, we love eliminating the mess so that you can better enjoy your space. However, we have to ensure that our staff are always working in a safe environment. We reserve the right to terminate a service if any of the working conditions are deemed unsafe or hazardous. It is your responsibility to inform us of any potentially hazardous conditions prior to scheduling your service. Please be aware that you are still liable for payment equal to the full cost if your service is terminated due to hazardous conditions. Unsafe or hazardous conditions in or around the service location include, but are not limited to,  excessive bodily fluids, excessive odors or air pollution, unsecured animals causing a threat or disturbance to Keepsake employees and hoarding or other physical obstructions that present unsafe conditions.

If unsafe or hazardous conditions that cannot be resolved are discovered on your first subscription cleaning service, your subscription will be terminated. In such a case, you will be liable for the full cost of that service, however no additional penalties, such as our standard Subscription Cancellation policy, will apply.

One-time services have a 1-hour minimum and are then billed in 15-minute increments for the full duration of the service. The service clock begins when our staff arrives at your home. Entering the next 15-minute increment means you will be billed for that full 15 minutes.

We value your service time because it’s our opportunity to care for your home and improve your well-being in ways large and small. So if you are not present at your service’s scheduled start time and our crew is unable to access your home, our staff will attempt to contact you and remain nearby for 30 minutes, which is roughly the length already covered by your deposit. After that time, our staff will leave your service location and move onto commitments to other customers. In such an event, you will still be liable for the full cost of the service.

Our crew will stay on-site for the full duration of your alloted service time as scheduled, but we are unable to guarantee that requests for additional time will be accommodated. If you request additional service time and our schedule allows, we will continue to work, though we often have commitments to other customers that must be honored. Additional service time would continue to be billed at the same hourly rate in 15-minute increments.

Payment of your full service bill is due upon completion of the service. When the service is complete you will immediately receive an electronic invoice. Late payments are subject to additional fees.

Our staff works hard to provide excellent service and keep your home clean. That’s why we believe they should be compensated well for their efforts. Please be aware that invoices that are 45 days past due will incur a 5% late fee. At 75 days past due, the late fee increases to 10% of the invoice amount. At 100 days past due, an additional collections fee of 25% will be added to the unpaid invoice and will be transferred to a collections agency as stated above.

As a cleaning company, we know that we may enter homes that are messy. We don’t mind that! In fact, we love eliminating the mess so that you can better enjoy your space. However, we have to ensure that our staff are always working in a safe environment. We reserve the right to terminate a service if any of the working conditions are deemed unsafe or hazardous. It is your responsibility to inform us of any potentially hazardous conditions prior to scheduling your service. Please be aware that you are still liable for payment equal to the full cost if your service is terminated due to hazardous conditions. Unsafe or hazardous conditions in or around the service location include, but are not limited to,  excessive bodily fluids, excessive odors or air pollution, unsecured animals causing a threat or disturbance to Keepsake employees and hoarding or other physical obstructions that present unsafe conditions.